Announcing a New Partnership and Integration Between AIPEX and OwnerRez

We’re excited to announce a new partnership between AIPEX and OwnerRez. 

OwnerRez is internationally recognized as a leader in the vacation rental industry for channel management, CRM, PM, accounting, messaging, and websites. Integrate with all major vacation rental channels to seamlessly sync availability, rates, rules, and listing content. With OwnerRez, hosts can get their own modern fast website, process payments directly, manage inquiries, communication, and guest checkout with e-sign renter agreements.

A new set of technical integrations is available to hosts using OwnerRez that make it easy to use best-in-class AI to help with guest interactions. With this collaboration, hosts will now be able to leverage AI-powered tools to further streamline operations, enhance the guest experience, and ultimately drive more value from their properties.

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OwnerRez Extended with the Power of AIPEX AI

AIPEX is the most complete AI solution for guest engagement, and is now seamlessly integrated with the OwnerRez property management system. This partnership brings together two industry-leading platforms, creating a unified solution that makes it easier for hosts to manage guest communications and property details while elevating the guest experience.

With the AIPEX platform, OwnerRez customers get access to three distinct AI solutions. A single low-cost subscription delivers unique value from all three:

1. AI Concierge on Guest’s Phones: Guests can enjoy a digital concierge service right at their fingertips. AIPEX’s virtual concierge offers support in over 30 languages, with context-specific buttons that provide a smooth self-service experience. This feature is fully customizable, allowing hosts to tailor the guest journey, answer common queries, and provide information through images, audio, and video.

2. In-Property AI Devices: With the option to add Amazon Alexa in-property smart devices, hosts can control digital signage, display welcome messages, and allow guests to interact directly using voice commands. These devices provide a visually engaging way to showcase local attractions, provide property details, and create a unique in-stay experience.

3. AI-Powered Messaging: The messaging system is fully integrated into the OwnerRez unified inbox. Hosts receive instant notifications for new messages, and the AI drafts contextually aware responses, saving time and ensuring guests receive prompt and accurate information.

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Key Features of the Integration

The integration between AIPEX and OwnerRez is designed to be user-friendly, making it simple to connect and manage. Here’s what hosts can expect:

• Reservation Synchronization: Automatically syncs reservation calendars, enabling features like personalized guest experiences and proactive communication that is relevant to each phase of the guest journey.
• Property Knowledge Base: AIPEX automatically captures detailed OwnerRez listing information such as property descriptions, amenities, and check-in instructions, providing the AI with a rich knowledge base to respond to guest inquiries.
• AI Concierge Links: Each reservation is assigned a unique AI Concierge link, embedded within a custom OwnerRez field, allowing guests to access AIPEX’s virtual assistant throughout their stay.
• Unified Inbox Control: All messaging is managed through the OwnerRez unified inbox, where AI-generated replies are prepared based on knowledge of your property and surrounding area, ensuring guests receive timely and contextually relevant responses.

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Benefits for OwnerRez Customers

Whether you’re managing a single short-term rental property or an extensive portfolio, this integration is designed to:

• Reduce Staff Load: Automate common guest inquiries and streamline operations.
• Optimize Turnovers: AI-powered guest communication helps make sure guests understand their responsibilities at check-out, and your team knows the moment a property is available for cleaning.
• Generate Incremental Revenue: Use the AI Concierge to highlight the availability of gap nights and offer extended stays. 
• Drive Occupancy: Delight guests with personalized experiences that boost repeat bookings. Raise awareness of rebooking offers and tee up future stays.. 
• Enhance Guest Satisfaction: Give guests the power to find information and interact with the property effortlessly. Add value by sharing local area discounts and give guests more for their money.

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Getting Started with the AIPEX & OwnerRez Integration

Setting up the integration is straightforward. If you haven’t already, sign up for AIPEX and set up your properties in the AIPEX Virtual Concierge portal. Then, navigate to the Account > Integrations menu and select the OwnerRez option to link your account.

From there, you will link up your properties, see them populated with OwnerRez data, and manage messaging through the OwnerRez unified inbox and alerts you receive. For detailed instructions, please refer to the Connection User Guide on our OwnerRez Knowledgebase.

Note for larger property management companies:

Do you have more than 10 properties? Contact us at support@aipextech.com about access to the AIPEX enterprise portal that includes additional advanced features built for scale - at no additional cost.

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We’re excited to see how this integration will transform the way you manage your properties and delight your guests!

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