Guesty with AIPEX: Supercharge Guest Engagement

We’re excited to announce a new partnership between AIPEX and Guesty. 

Guesty is a leading property management platform designed for the short-term rental and hospitality industries. The company offers an end-to-end solution that helps property managers and hosts manage the entire rental lifecycle, from bookings and guest communication to accounting and marketing. Guesty has AI-powered tools such as an AI Assistant for creating custom websites and a ReviewSmart tool for analyzing guest feedback.

Now AIPEX capabilities are available to Guesty hosts that provide best-in-class AI to help with guest interactions. With this partnership, hosts can further streamline operations, enhance the guest experience, and ultimately drive more value from their properties.

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Guesty Extended with the Power of AIPEX AI

AIPEX is the most complete AI solution for guest engagement, and is now seamlessly integrated with the Guesty property management system. This partnership brings together two industry-leading platforms, creating a unified solution that makes it easier for hosts to manage guest communications and property details while elevating the guest experience.

With the AIPEX platform, Guesty customers get access to three distinct AI solutions. A single low-cost subscription delivers unique value from all three:

1. AI Concierge on Guest’s Phones: Guests can enjoy a digital concierge service right at their fingertips. AIPEX’s virtual concierge offers support in over 30 languages, with context-specific buttons that provide a smooth self-service experience. This feature is fully customizable, allowing hosts to tailor the guest journey, answer common queries, and provide information through images, audio, and video.

2. In-Property AI Devices: With the option to add Amazon Alexa in-property smart devices, hosts can control digital signage, display welcome messages, and allow guests to interact directly using voice commands. These devices provide a visually engaging way to showcase local attractions, provide property details, and create a unique in-stay experience.

3. AI-Powered Messaging: The messaging system is fully integrated into the Guesty unified inbox. Hosts receive instant notifications for new messages, and the AI drafts contextually aware responses, saving time and ensuring guests receive prompt and accurate information.

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Key Features of the Integration

The integration between AIPEX and Guesty is designed to be user-friendly, making it simple to connect and manage. Here’s what hosts can expect:

• Reservation Synchronization: Automatically syncs reservation calendars, enabling features like personalized guest experiences and proactive communication that is relevant to each phase of the guest journey.
• Property Knowledge Base: AIPEX automatically captures detailed Guesty listing information such as property descriptions, amenities, and check-in instructions, providing the AI with a rich knowledge base to respond to guest inquiries.
• AI Concierge Links: Each reservation is assigned a unique AI Concierge link, embedded within a custom Guesty field, allowing guests to access AIPEX’s virtual assistant throughout their stay.
• Unified Inbox Control: All messaging is managed through the Guesty unified inbox, where AI-generated replies are prepared based on knowledge of your property and surrounding area, ensuring guests receive timely and contextually relevant responses.

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Benefits for Guesty Customers

Whether you’re managing a single short-term rental property or an extensive portfolio, this integration is designed to:

• Reduce Staff Load: Automate common guest inquiries and streamline operations.
• Optimize Turnovers: AI-powered guest communication helps make sure guests understand their responsibilities at check-out, and your team knows the moment a property is available for cleaning.
• Generate Incremental Revenue: Use the AI Concierge to highlight the availability of gap nights and offer extended stays. 
• Drive Occupancy: Delight guests with personalized experiences that boost repeat bookings. Raise awareness of rebooking offers and tee up future stays.. 
• Enhance Guest Satisfaction: Give guests the power to find information and interact with the property effortlessly. Add value by sharing local area discounts and give guests more for their money.

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Getting Started with the AIPEX & Guesty Integration

Setting up the integration is straightforward. If you haven’t already, sign up for AIPEX and set up your properties in the AIPEX Virtual Concierge portal. Then, navigate to the Account > Integrations menu and select the Guesty option to link your account.

From there, you will link up your properties, see them populated with Guesty data, and manage messaging through the Guesty unified inbox and alerts you receive. For detailed instructions, please refer to the Connectivity User Guide on our Guesty Integration Knowledgebase.

Note for larger property management companies:

Do you have more than 10 properties? Contact us at support@aipextech.com about access to the AIPEX enterprise portal that includes additional advanced features built for scale - at no additional cost.

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We’re excited to see how this integration will transform the way you manage your properties and delight your guests!

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